The challenge
Customers who call in another language wait longer, get passed between agents, or end up writing emails instead. Hiring native speakers for every language you serve is slow and expensive.
Use case
Customer support and success
Give every customer a voice call in their language, even when your team works in one or two.
ASAna Souza · speaks Portuguese
SCYou · speak English
Illustration of a translated call. Not a live recording.
With Foniks
- Cover more languages without a separate queue for each
- Onboarding and renewal calls that feel personal
- Usage caps keep translation hours predictable
How it works for your team
- 01
Take the call where you already do
Foniks works with your softphone or meeting app, so your routing and tools stay the same.
- 02
Pick the customer’s language
Set the language pair in one click. The customer hears your agent in their language from the first sentence.
- 03
Keep usage predictable
Hours are pooled across the team, and admins set caps and alerts in the console.
Recommended plan
Team
Questions
- Does it work with our contact-center software?
- It works with any desktop app that lets you choose a microphone and speaker, which covers most softphones and meeting tools.
- Are support calls recorded by Foniks?
- No. Foniks does not store audio or transcripts. Your own call recording policy stays in place.
More use cases
Let the conversation come first.
Start a free 14-day trial for your team. No card required.